Important Information about your MyFibre NBN Connection

Some fairly significant changes with your NBN service this month - March 2017

We are switching over to an authenticated connection type, which means that you will need to make a couple of changes in your device which is connected to the NBN NTD.

Once you have made those changes you can swap your data connection over to the next UNID port.

Read on for more information about setting up for specific connection types.


If you experience any problems with your NBN service over the next few weeks, please contact Mike directly on

1800288871 - opt 2
or, better yet by email

What Does MyFibre Offer?

We offer a comprehensive set of plans & services, which cater for all internet users.

Check Internet Plans from $59.75 per month. Check All plans have Static IP address. Check Free Home Network Gateway with all new services on 24 month contract.
Check Phone only Plans (UNIV) from $49.75 per month. Check Fixed Wireless also available. Check Internet & Phone Packages available with three levels of included calls.
Check Shaped or Unshaped. Check Fixed Wireless speeds 12/1 & 25/5. Check  All Aussie Owned & Operated.
Check Sizes from 10GB to 1000GB. Check Fixed Wireless sizes 10GB to 1000GB. Check All Aussie Support.
Check Speeds from 12MBpS down / 1MBpS up
to 100MBps down / 40MBpS up.
 Check Fibre to the Node coming in March 2016 Check Trusted Internet Service Provider - providing services since 1996.


Contacting MyFibre is easy.

You can use the forms below to send us an email, or you can phone us on the numbers shown below

You can also write to us by post - our postal address is Rivertel Pty Ltd 244 Noalimba Ave Kentucky NSW 2354

or you can fax us 02 6778 7419 (International fax +61267787419)

If you are calling from Overseas you can call us by using this number +61267880174

 Our Phone Hours are:

Contact Number Mon to Fri Sat Sun Public Holiday
- Sales, Admin & Accounts
1800 288 871 9am to 5pm Closed Closed Closed
1300 722 050 8am to 8pm 9am to 5pm 10am to 4pm Closed
- Email & Hosting
1300 722 050 9am to 5pm Closed Closed Closed

 We are also normally closed for a half day on the last Friday of each month for a staff training, monthly catch up meeting

Name Position Phone Suburb State Country
MyFibre Sales & Enquiries Sales & Enquiries 1800288871
MyFibre Accounts & Admin MyFibre Accounts & Admin 1800288871
MyFibre Technical Support My Fibre Technical Support 1300722050
Feedback Feedback & Complaints 1800288871