Important Information about your MyFibre NBN Connection

Some fairly significant changes with your NBN service this month - March 2017

We are switching over to an authenticated connection type, which means that you will need to make a couple of changes in your device which is connected to the NBN NTD.

Once you have made those changes you can swap your data connection over to the next UNID port.

Read on for more information about setting up for specific connection types.


If you experience any problems with your NBN service over the next few weeks, please contact Mike directly on

1800288871 - opt 2
or, better yet by email

My Fibre Policies & Terms & Conditions

This page contains links to all of our legal information, including our Standard Form of Agreement.

When you order a service from us you agree to abide by the Standard Form of Agreement (SFOA) as well as the service schedule for your chosen service.
If you have any questions about this, please contact us.

These documents are all held in our central admin site at

It is our policy to provide you with the information that you require in a sensible format, free from distractions, hence the simple & forthright nature of the central admin site.


Click here for our Standard Form of Agreement

Click here for our Acceptable Usage Policy

Click Here for Financial Hardship Policy

Click here for Privacy Policy