Important Information about your MyFibre NBN Connection

Some fairly significant changes with your NBN service this month - March 2017

We are switching over to an authenticated connection type, which means that you will need to make a couple of changes in your device which is connected to the NBN NTD.

Once you have made those changes you can swap your data connection over to the next UNID port.

Read on for more information about setting up for specific connection types.

 

If you experience any problems with your NBN service over the next few weeks, please contact Mike directly on

1800288871 - opt 2
or, better yet by email

Ordering your new NBN Service

Step 1

Choose your service Delivery type from the tabs below

Optical Fibre

 fttp

Optical Fibre (Fibre to the Premises)

 

Options

Phone Service Data Service Battery Backup Click to Order  
Phone Only
No Data
tick 25  not available tick 25  My Fibre nbnTM Phone Service with Battery Back up Order Form Here
Data Only
No Phone
 not available tick 25  not available  My Fibre nbnTM Internet service Order Form Here
Data &
Analogue Phone (via UNIV)
tick 25 tick 25 tick 25  My Fibre nbnTM Phone & Data Service with Battery Backup Order Form Here
Data &
Digital Phone (Via UNID)
tick 25 tick 25  not available  My Fibre nbnTM Digital Phone & Data Service  Order Form Here

 

 

Fixed Wireless

 fixed wireless

Fixed Wireless

 

Options

 Phone Service  Data Service  Battery Backup Click to Order  
Data Only
No Phone
 not available  tick 25  not available My Fibre nbnTM Internet service Order Form here
Data & Digital Phone
(Via UNID)
 tick 25  tick 25  not available My Fibre nbnTM Digital Phone & Data Service Order Form Here
Data &
Traditional Copper Network Phone
 tick 25  tick 25  not available* My Fibre nbnTM Internet Service with Traditional Phone Service Order Form here
* The nbnTM connection does not have a battery backup, but the traditional copper network based phone will work in the event of a power failure

 

 

 

Fibre to the Node

fttn

 

Fibre to the Nobe / Fibre to the Basement

 

 

Coming Soon

 

 

 

 

 

 

What are the connection types?

It is important to correctly choose the service type that you need.


The service type effects the functionality of your services, in particular in the event of a mains power failure, and how NBNTM provides your service

Read the information below & then select the service type.
By Selecting the Service type you agree that you have read the information belw about service types & how they effect your Telephone service.

 


Connection to NBN Type.

This is determined by the NBN Co. You may be located in an area which has NBN co. services provided by Fixed Wireless or you may be located in an area which has NBN Co. services provided by Optical Fibre.

fixed wireless blueiconIf you are connected by Fixed Wireless, you will NOT be supplied with a Battery Back up Power Supply unit.
If you are connected by Fixed Wireless you can choose from three telephone connection types.
traditional copper network
via the Data connction of your NBN Service
No Phone service at all

If your phone service is provided over the NBN Data connection you will have NO PHONE SERVICE in the event of a mains power failure. You will not be able to make or receive calls, including calls to any emergency service numbers if you have no mains power. (you won't have a data connection either)


fttp blueiconIf you are connected by Optical Fibre, you can choose from three different phone connection types.

Via the UNIV port
over the NBN Data connection
or no phone at all.

 You WILL be supplied with a Battery Backup Power Supply unit if you choose to have your phone service via the UNIV port.  This means that for a number of hours after a mains power failure your telephone service will continue to work. (NOTE obviously you must have a phone handset that does itself not require mains power) You must maintain the battery in the Battery Backup / power supply unit yourself.

You will NOT be supplied with a Battery Backup Power Supply unit if you choose to have your phone connection over the NBN Data connection or to have no phone at all. This means that, should you have a mains power failure you will have no telephone service. You will not be able to make or receive calls, including calls to any emergency service numbers if you have no mains power.

 

Telephone services are especially important if you have a medical alarm/ alert system, or a back to base burglar alarm.

 

 This table summarises the provision of the Battery Back up/ Power Supply Unit


Connection Type Phone Connection Type Battery Backup Unit Supplied Handset Type Telephone service in the event of power failure Alarm/ Medical Alert in the event of a power failure
Fixed Wireless Copper based service (normal phone) No non powered Yes Yes
Fixed Wireless Copper based service (normal phone) No mains powered No No
Fixed Wireless Phone over NBN Data Connection No non powered No No
Fixed Wireless Phone over NBN Data Connection No mains powered No No
Fixed Wireless No Phone No NA NA NA
Optical Fibre UNIV port Yes non powered Yes (up to 4 hours) Yes (up to 4 hours)
Optical Fibre UNIV port Yes mains powered No Yes (up to 4 hours - assuming alarm has it's own back up battery)
Optical Fibre Phone over NBN Data Connection No non powered No No
Optical Fibre Phone over NBN Data Connection No mains powered No No
Optical Fibre No Phone No NA NA NA
 If you are not clear on what happens to your phone service in the event of a mains power failure, please give us a call before proceeding with your order so we can advise you.